Orders / General

How do I place an order?

Browse the site and pick out a frame, give us your prescription, and tell us what lenses and coatings you would like. We’ll take care of the rest!

We have a full tutorial on how to buy glasses online as well!

Where can I get my prescription?

From your eye care professional, likely an optician or optometrist. They are required to provide you with your prescription following an eye exam.

How is EyewearCanada.com so inexpensive?

In short, we cut out the middlemen and retail costs while maintaining a high-quality standard. We complete all manufacturing under one roof and never cut corners on quality.

Oh no! I need to change something about my order. What should I do? Our customer service team can fix your prescription as long as you reach out to us on time. Call 1-855-598-2020 or send an email to service@eyewearcanada.com and let us know how we can help you with your order. Make sure to have the order number ready before contacting us. Head over to our Contact Us page for more info.

Frames

Is there a way to try out your frames and see which ones fit me best?

You absolutely can! Click TRY ON when you've found a pair of specs you like. It'll take you to EyeTry, our virtual mirror. Just take a picture of yourself then upload and you can try on as many of our frames as you want.

Is it possible to order glasses with non-prescription lenses?

Of course! On the product detail page select Buy Frame Only

Do you offer children's frames?

We sure do. Come check out our Kids' Eyeglasses.

What about prescription sunglasses?

We have hundreds of men's and women's sunglasses styles, with over 12 unique tinting options. You can also turn any eyeglasses frame into a pair of shades with our Sun sunglasses lenses option

Do you offer glasses that turn into sunglasses outdoors?

Yes! We offer photochromic lenses and premium Transitions™ Adaptive® lenses. First, select your eyeglasses frames and then select Light Adaptive during the lenses coating section.

Are there any limitations for bifocals or progressive lenses?

For bifocals, frames must be at least 28mm. Progressive lenses require a lens height of 30mm.

How do I measure my frames?

Knowing the right measurement for your frames is important when shopping for glasses online. Check the inside of the temple arm and there should be some numbers there. These numbers are your frame measurements. Check out our tutorial on how to read frame measurements so you can be sure you're selecting glasses that fit you best.

If you can no longer read the numbers on the inside of your frame, you can always try measuring by hand. Just remember, when measuring frame width, you need to measure from temple screw to temple screw. For temple length, you need to measure from the temple screw to the temple tip.

What kind of frames are sold at EyewearCanada.com?

EyewearCanada.com offers quality lenses that are checked for perfection at every step of our manufacturing process. We offer full rim, semi-rimless, and rimless frames to fit every style and budget.

Can I order lenses that are both color tinted and photochromic?

Unfortunately, no. Due to the way basic color tint and photochromic are applied, they cannot be applied to the same lens and you must choose one or the other.

Can I buy the frames alone?

Want to get some glasses and don't require a prescription? Choose "Frame Only" option while on the product detail page.

You should also select this option if you plan on taking your frame to an optician and have your lenses fitted by them since EyewearCanada.com does not offer frames without lenses.

You can remove your lenses at home once your order has arrived.

Delivery and Shipping

Can I track my order?

You sure can! You can enter your order or tracking number in the Track Order section of your account.

How long do I have to wait for my glasses after I have ordered them?

Your order will be delivered within 7 - 14 business days. Your glasses will usually reach you faster but may take the full 14 business days depending on the complexity of your prescription and the package you selected.

What shipping methods do you offer?

For US customers, we offer USPS and UPS Next Day Air services. Please note, UPS Next Day Air means your glasses will arrive the next day once manufacturing has been completed and they have been shipped.

For Canadian customers, we offer USPS and FedEx services.

For UK customers, we offer a DHL service.

For Australian customers, we offer the Australia Post service. For other countries, we offer DHL service as well. For all other countries, see our shipping methods.

Support

Oops! I entered some of my prescriptions incorrectly. Now what?

Our expert team can fix your prescription as long as you give us a call at 1-855-598-2020 or shoot us an email at service@eyewearcanada.com with your order number and a correct prescription within the hour of ordering.

Prescriptions

How do I read my prescription?

Figuring out what all of those numbers and letters on your prescription mean can be a little tricky, but we've got that covered. Come check out our tutorial on how to read your prescription.

What is "PD" and how do I get mine?

PD, or pupillary distance, is the distance in millimeters between the center of one pupil to the other measured in millimeters. Your PD is usually included in your prescription. If not, you can measure your PD yourself.

How can I measure my PD?

You can do it yourself or have someone else measure it using a mirror and a ruler. Place a ruler, millimeter side up, directly under the center of your right or left pupil. While looking straight ahead, measure the distance from the center of your left pupil to the center of your right pupil. Repeat for accuracy. Note that the average PD is between 57 and 65mm.

Can I use a contact lens prescription for ordering glasses?

Contact prescriptions and eyeglasses prescriptions differ and using them interchangeably will result in problems with your glasses. Make sure you have the correct prescription before entering it.

Lenses

Do you offer prism correction?

Absolutely! When entering your prescription, click Add prism.

What are Eyewear Canada lenses made of?

Our industry-standard lenses are made of lightweight CR39 and polycarbonate plastic. Our quality lenses come in six different refractory indexes. See our Lenses page for more information.

How are bifocal and free-form progressive distances decided?

Typically, 60% of the lens height is reserved for distance vision and 40% for reading

What materials do you use for your bifocal lenses?

We use quality industry Flat Top 28 for all bifocals.

Can I purchase lenses by themselves?

Sorry, but we are unable to sell lenses independent of their frame.

Payment

Do you accept insurance?

Unfortunately, we are not currently affiliated with any insurance companies. However, we can provide you with a detailed copy of your invoice along with our tax ID number so you may request reimbursement from your insurance company.

We are covered under FSA and HSA however. You can shop using your FSA debit card, we can provide you with a detailed receipt for you to submit.

What payment methods do you accept?

We accept AMEX, Visa, Discover, MasterCard, and PayPal payments.

How are your payments secured?

We use Paypal Pro as our payment processor. Paypal is one of the most secure payment platforms in the industry. All transactions are actually sent to PayPal to process, we do not see your credit card information on our end.

How can I obtain a sales invoice?

You can download a detailed sales invoice by accessing the My Orders section of your account page.

Is it possible to have double discounts on my order?

Sorry, but we do not allow multiple discounts. That means only one coupon per purchase. Also, coupons cannot be applied to any items that are currently on marked down or sold. If you have several items in your cart, promotional codes will only be applied to full-priced items.

Returns

What is your return policy?

At Eyewear Canada, we guarantee the quality of our eyewear. If you are not happy with your glasses, simply contact us for a refund or a replacement.

EyewearCanada.com has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked.

Our 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. A one-time replacement pair will be only issued if there are clear defects in material and workmanship.

Product warranty does not cover damage caused by accidents, negligence, or improper care.

How do I make an exchange or return?

1. Obtain an Authorization Return Email by contacting our Customer Service.
2. Send your glasses back to us and provide our Customer Service with the delivery confirmation number.
3. Once we receive your delivery confirmation number, you will either receive a refund within 3-5 business days or be sent a replacement.

Anything else I need to know about making an exchange?

If you decide to replace your glasses with a new pair of higher value, the difference you are responsible for covering the difference.

And of course, if you decide to replace your glasses with a new pair of lesser value, we will refund you the difference.
Customers are responsible for shipping and handling costs when returning glasses after your 14-day Fit & Style Guarantee has expired.

How can we help?

Order Status

Track Order
Check order status, view order history, or track packages

Return & Exchange

Shipping & Returns
We offer 30 days free exchange or refund and a 365-day quality guarantee

Contact us Give us a call: 1-855-598-2020
Mon-Fri 7 am-10 pm PST Chat with us via live chat or give us a call. Mon-Fri 7am-10pm EST